Frequently Asked Questions

On windows 10 EZ grabber closes and power Directer will not play video or audio.
Last Updated 7 years ago

It has come to our attention that after a windows version upgrade some of the VC500 software is not working properly. We here at Diamond Multimedia have found the solution to this issue. Follow the steps below to resolve the problem.

1.) Go into settings
2.) Open your Privacy setting.
3.) select camera.
4.) under allow apps to access camera simply turn that ON.

This will take care of the issue with the VC500 and allow the EZ grabber and Power Directer 12 software to function properly.

If this solution does not work for you please feel free to contact our tech support department at the number below.
(800) 503-2378

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