Frequently Asked Questions

Why can't I hear audio when I play back the video I just captured?
Last Updated 7 years ago


Thank you for contacting Diamond Multimedia technical support.

Make sure the White and Red cables are connected to the audio output. If you are able to hear audio during the recording make sure you are not using a playback program like Windows Media player.

It will not play back the audio. Most other video players are capable of playing back the video and audio. The program most used for video playback is a free player named VLC. It has the codecs to play back just about any video file.

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